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Purchasing Credits

This guide covers how to purchase credit packages to keep your AI features running.

Accessing Credit Purchase​

From Header​

  1. Click the credit balance in the header
  2. Click Top Up or Buy Credits
  3. Credit purchase page opens

From Settings​

  1. Go to Settings → Billing
  2. Find the Credit Balance card
  3. Click Top Up Credits

Available Packages​

Package Options​

PackageCreditsPricePer Credit
Starter100$10$0.100
Basic250$25$0.100
Popular550$50$0.091
Pro1,100$100$0.091
Max2,350$200$0.085
tip

Larger packages offer better per-credit pricing. Choose based on your expected usage.

Choosing a Package​

Consider:

  • Current campaigns - How many are running?
  • Usage history - What have you used before?
  • Upcoming needs - Any large campaigns planned?
  • Budget - What can you allocate?

Purchase Process​

Step 1: Select Package​

  1. View available packages
  2. Compare credits and pricing
  3. Click Select on your chosen package

Step 2: Review Order​

Confirm your selection:

FieldDescription
PackageSelected credit package
CreditsNumber of credits
PriceTotal amount
Current BalanceYour existing credits
New BalanceBalance after purchase

Step 3: Payment​

The payment process uses Stripe:

  1. Click Proceed to Payment
  2. Stripe checkout opens
  3. Enter payment details:
    • Card number
    • Expiration date
    • CVV
    • Billing address (if required)
  4. Click Pay

Step 4: Confirmation​

After successful payment:

  1. Confirmation page appears
  2. Credits added immediately
  3. Receipt sent to email
  4. Transaction recorded in history

Payment Methods​

Accepted Cards​

  • Visa
  • Mastercard
  • American Express
  • Discover

Payment Security​

  • Stripe handles all payments
  • PCI compliant - Industry-standard security
  • No card storage - We don't store card details
  • Encrypted - All transactions secure

International Payments​

  • Multiple currencies supported
  • Automatic conversion
  • Local payment methods (where available)

After Purchase​

Credits Added​

Credits are added instantly:

  1. Balance updates immediately
  2. No activation needed
  3. Ready to use right away

Receipt​

You receive:

  • Email confirmation
  • PDF receipt
  • Transaction ID for reference

In Transaction History​

Purchase appears showing:

  • Date and time
  • Package purchased
  • Credits added
  • Amount paid

Transaction History​

Viewing History​

  1. Go to Settings → Billing
  2. Scroll to Transaction History
  3. View all credit transactions

Transaction Types​

TypeDescription
PurchaseCredits bought
UsageCredits consumed
BonusCredits awarded/promotional
AdjustmentManual correction

Filtering History​

Filter transactions by:

  • Date range
  • Transaction type
  • Amount
  • Operation

Pagination​

For long histories:

  1. View 20 transactions per page
  2. Click Load More for additional
  3. Or navigate using page numbers

Transaction Details​

Each entry shows:

FieldDescription
DateWhen it occurred
TypePurchase, Usage, etc.
DescriptionWhat happened
AmountCredits (+/-)
BalanceRunning balance

Receipts and Invoices​

Finding Receipts​

  1. Go to Transaction History
  2. Find the purchase transaction
  3. Click View Receipt
  4. PDF opens or downloads

What's Included​

Receipts contain:

  • Transaction date
  • Credits purchased
  • Amount paid
  • Payment method (last 4 digits)
  • Company details
  • Transaction ID

Requesting Invoices​

For formal invoices:

  1. Contact support
  2. Provide transaction ID
  3. Include company billing details
  4. Invoice will be provided

Failed Payments​

Common Reasons​

IssueCauseSolution
Card declinedInsufficient fundsTry different card
Invalid cardWrong details enteredCheck card info
Expired cardCard past expirationUpdate card
Security blockBank flagged transactionContact bank

Retry Payment​

If payment fails:

  1. Check error message
  2. Verify card details
  3. Try again
  4. Use different payment method if needed

Pending Transactions​

If stuck as pending:

  1. Wait 10-15 minutes
  2. Refresh the page
  3. Check bank statement
  4. Contact support if charged but no credits

Refunds​

Refund Policy​

  • Unused credits may be refundable
  • Contact support for requests
  • Subject to terms of service
  • Processing time: 5-10 business days

Requesting a Refund​

  1. Contact support
  2. Provide transaction details
  3. Explain refund reason
  4. Wait for review

Success and Cancel Pages​

Success Page​

After successful purchase:

  • Confirmation message
  • New balance displayed
  • Return to billing button
  • Receipt download option

Cancel Page​

If you cancel during checkout:

  • No charges made
  • Return to package selection
  • Credits not added
  • Can try again anytime

Troubleshooting​

Payment Not Processing​

  1. Check internet connection
  2. Verify card details
  3. Try a different browser
  4. Disable ad blockers

Credits Not Added​

After successful payment:

  1. Refresh the page
  2. Wait 5 minutes
  3. Check transaction history
  4. Contact support with transaction ID

Wrong Amount Charged​

  1. Check receipt
  2. Verify selected package
  3. Review currency conversion
  4. Contact support if incorrect

Duplicate Charges​

  1. Check transaction history
  2. Review bank statement
  3. Contact support immediately
  4. Provide transaction IDs

Best Practices​

Budget Management​

  1. Track usage - Monitor credit consumption
  2. Set thresholds - Know when to buy more
  3. Buy in bulk - Better per-credit pricing
  4. Plan ahead - Don't run out during campaigns

Record Keeping​

  1. Download receipts
  2. Track purchases for accounting
  3. Note business purpose
  4. Keep transaction IDs